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Client File Transfer with
IBackup FAQ
1. What is the Client File Transfer
Service?
2. Why can't I just send files
to you as an e-mail attachment?
3. How large a file can I transfer
with Client File Manager?
4. How does it work?
5. What type of computer
do I need to access Client File Manager?
6. How do I send a file to WJH using
Client File Manager?
7. How do I access a file that a
WJH staff person has left for me using Client File Manager?
8.
Is my data mixed in with other clients' data so that we can
see each others?
9. What are the limitations of
the Client File transfer service?
10. What can I do if
I need more capabilities or exceed the restrictions of
Client File Transfer?
If you have any other questions, please
contact us.
1. What is the Client
File Transfer service?
Client File Transfer service
is a free service provided by WJH that allows the transfer of
large data files between the client and WJH staff members.
It is designed to handle files that are too big to easily send
to us as an email attachment or files containing sensitive data
that need the additional security associated with SSL.
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2. Why can't I just
send files to you as an e-mail attachment?
You can send files by e-mail
or you can burn the files onto a CD or DVD. However, Client
File Manager has a few advantages.
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It is more secure than e-mail transfers. It automatically
handles the authentication of users by requiring a password to
transfer or access files.
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It can handle large files that would either not work
with your e-mail provider or would tie up your e-mail for unacceptably
long periods of time.
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It is web based, so you can give us a file without having
to physically transfer CD or DVD to us. All you need is
a web browser and Internet connection.
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3. How large a file
can I transfer with Client File Manager?
You can transfer files up
to 500 megabytes in size. (Contact
us if you need to transfer larger files.)
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4. How does it work?
First, you need an account
set up with a user id and password. This is done by a WJH
staff member. Contact
us and let us know you need an account and we will do the rest.
Note that each account we
set up has a time limit. Your account expires after 7 days.
The service is provided by
IBackup.com. Once we have set up your account you simply
go to IBackup.com, login, and follow some simple steps.
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5. What type of computer
do I need to access Client File Manager?
You need any computer running
a recent browser. For example, Internet Explorer version
5 or later. If you are going to be transferring large files
you need a broadband Internet connection - at least DSL speeds.
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6. How do I send
a file to WJH using Client File Transfer?
This processed is referred
to as "Uploading" a file to WJH.
1. Call or e-mail WJH when you have a file to transfer.
2. You will receive an e-mail from WJH with a password and a link
to the upload site. Click the link to go to the IBackup
login.
Remember: Each account we set up has a time limit. Your
account expires after 7 days.
3. Enter the password given in the e-mail and click the login
button, sending you to the following screen.
4. Click on the “Upload” icon near the top of the screen
to
select a file to upload. You’ll be sent to the following
page.
5. Enter your name and any comment you may have regarding
the file and click the “Upload File” button at the bottom of the
screen. You’ll be sent to the following page.
6. Click on the “Browse” button to browse your hard drive
for a file to upload. Locate the file you wish to upload,
select it, and click “Open”.
7. Click on the “Upload file” button to upload the file.
8. Call or e-mail WJH once you’ve uploaded the file.
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7. How do I access
a file that a WJH staff person has left for me using Client File
Transfer?
This process is referred to
as "downloading" a file.
1. WJH will contact you when a file is available for you and will
provide a username and password, and link to IBackup.
2. Click the link to go to the IBackup login.
Remember: Each account we set up has a time limit. Your
account expires after 7 days.
3. Enter the password given in the e-mail and click the login
button, sending you to the following screen, listing
the documents that have been uploaded and are available for you
to download (For example, test.doc shown on the following screen.)
4. Click on
the document you wish to download to download it. You’ll
be sent to a screen like the one below.
5. Click on
the “Download File” button to download the file. You’ll
be prompted for a location to save the file on your local machine.
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8. Is my data
mixed in with other clients' data so that we can see each
others?
No. While your data
is on the same server as other people's data you have a
separate folder that only you (and WJH staff) can access.
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9. What are the
limitations of the Client File transfer service?
Client File Transfer
service is a shared service. While your data cannot be
accessed by any other user, the basic service is shared by a
large number of clients. This means that each account
that is set up to use the service expires after a set time -
currently 7 days. SO, Client File Transfer should only
be used for occasional transfers since each transfer
requires a new user id to be set up. It is
optimally used for quarterly and monthly transfers.
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10. What can I do
if I need more capabilities or exceed the restrictions of
Client File Transfer?
We have another solution
that also uses IBackup but sets you up with a permanent
individual account. Fees for this service are based on
your projected frequency of uploads and start at $5 per
month.
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